Refund policy

Our products are supplements that adults and children take every day, so we follow strict rules on returns to keep every bottle safe. This policy explains what we can accept back and how refunds work. If anything is unclear, contact us on WhatsApp at +92 311 1208420 or email mindmorn.official@gmail.com.

Damaged, leaking, wrong or expired items

If your order arrives damaged or leaking, if you receive the wrong item, or if a product is past its expiry date, we will put it right.

Message us on WhatsApp within 48 hours of delivery.
Include your order number and clear photos of the item, packaging and label. An unboxing video helps us resolve your claim faster.
Once we have checked your claim, we will send a replacement free of charge or give you a refund.
If we need the item back, we will tell you how to return it. You will not pay for that return delivery.

Claims made more than 48 hours after delivery may not be accepted.

Change-of-mind returns: unopened, sealed items

If you change your mind, you can return items that are unopened and sealed within 7 days of delivery.

Contact us on WhatsApp before sending anything back. We will share the return address with you.
The item must be unused, with its seal intact, in its original packaging.
You pay the delivery cost of sending the item back to us.
Once we receive and inspect the item, we refund the price you paid for it.

Items we cannot accept back

Opened or used bottles, or any bottle with a broken or missing seal. For hygiene and safety reasons, we cannot accept these back.
Change-of-mind returns requested more than 7 days after delivery.
Items damaged after delivery, for example through incorrect storage.
Items sent back without contacting us first.

Cancelling an order

You can cancel your order free of charge at any time before it is dispatched. Just message us on WhatsApp with your order number. If you paid by bank transfer, we refund the full amount you paid. Once an order has been dispatched, it can no longer be cancelled, and the return rules above apply.

Refusing a Cash on Delivery parcel

Please only place an order if you intend to receive it. Refusing a confirmed Cash on Delivery parcel at the door, other than for visible damage, costs us two-way delivery. If parcels are refused repeatedly, we may decline Cash on Delivery on future orders and ask for payment in advance.

How refunds are paid

As Cash on Delivery orders are paid in cash, we pay refunds by bank transfer to your bank account. If you prefer, we can pay to your JazzCash or Easypaisa account instead. We will ask for your account details on WhatsApp.

Refunds are paid within 7 working days after your refund is approved. For orders paid by bank transfer, the refund is based on the amount you actually paid, after the 5% discount.