Shipping policy

This policy explains how MindMorn delivers your order. If you have any questions, contact us on WhatsApp at +92 311 1208420 or email mindmorn.official@gmail.com.

Where we deliver

We deliver to addresses inside Pakistan only. We do not ship outside Pakistan at this time.

Delivery cost

Delivery is free on orders of Rs 4,999 or more. Below that, a flat Rs 150 applies, shown at checkout before you place your order.

If this ever changes, the delivery cost for your order is shown at checkout before you place it.

Order confirmation before dispatch

We confirm every order by WhatsApp or a phone call before it is dispatched, to check your order and delivery address. Please reply to our message or answer our call so we can send your order without delay. If we cannot confirm an order after reasonable attempts, we may cancel it.

Processing and delivery time

Once your order is confirmed, we pack it and hand it to our courier partner. Delivery usually takes 2 to 5 working days after dispatch. Working days are Monday to Saturday, excluding public holidays.

Delivery may take longer to remote areas, during sales and public holidays, in bad weather, or because of other courier delays beyond our control. We will keep you updated if your order is delayed.

Tracking your order

After dispatch, we send your tracking number by WhatsApp, SMS or email. You can follow your parcel on our courier partner's website, or message us with your order number for an update. See Track your order.

Cash on Delivery

For Cash on Delivery orders, please keep the exact amount ready when the courier arrives. Check that the parcel is sealed and undamaged before you accept it.

If a parcel is visibly damaged, you may refuse it and contact us straight away. Refusing a confirmed Cash on Delivery order without a valid reason costs us two-way delivery. If an order is refused repeatedly, we may decline Cash on Delivery on your future orders and ask for payment in advance.

Address and failed deliveries

Please give your full name, complete address, city and a phone number you can be reached on. If the address is incomplete or the courier cannot reach you, delivery may be delayed or the parcel may be returned to us. We will contact you to arrange delivery again. A new delivery charge may apply when we re-send a returned parcel.

Damaged, wrong or missing items

If your order arrives damaged, leaking, incorrect or incomplete, message us on WhatsApp within 48 hours of delivery with your order number and photos or an unboxing video. See our Refund policy for full details.